Hotel Plaza GmbH
Fernroder Straße 9
Tel: +49 511 338 80
Fax: +49 511 338 81 88
Registry Court: Amtsgericht Hannover
Registration Number: HRB 57489
Billy Rudolf Sorgatz
Billy Rudolf Sorgatz
(Address as above)
The European Commission provides a platform for online dispute resolution (ODR).
You can find this platform at the following link: https://ec.europa.eu/consumers/odr/.
Consumers can use this platform to resolve their disputes arising from online contracts.
We will not participate in alternative dispute resolution procedures according to § 36 VSBG. The use of an alternative dispute resolution entity does not constitute a mandatory requirement for filing a claim with the competent ordinary courts.
The contents of hannover-plaza-hotel.com are, unless otherwise indicated, protected by copyright.
Photographs used may be marked with image credits or listed below, unless they were created by ourselves.
The use of photographs on third-party sites is only possible within the scope of the respective author's license.
The State Commissioner for Data Protection Lower Saxony
Prinzenstraße 5, 30159 Hannover
Schiffgraben 59, 30175 Hannover
Room and food photos
Oliver Vosshage Photography Hannover
As a service provider, we are responsible for our own content on these pages according to § 7 (1) TMG (German Telemedia Act) and general laws. However, according to §§ 8 to 10 TMG, we as a service provider are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.
Obligations to remove or block the use of information under general laws remain unaffected. However, liability in this regard is only possible from the moment of knowledge of a specific infringement. Upon becoming aware of such infringements, we will remove the content immediately.
Our offer contains links to external websites of third parties, over whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking.
A permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. Upon becoming aware of any legal infringements, we will remove such links immediately.
The content and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.
Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. Upon becoming aware of any infringements, we will remove such content immediately.
1 Conclusion of the Contract
1.1 A contract between the guest and Hotel Plaza Hannover GmbH is established in accordance with the following conditions, provided that the room(s), premises, areas, or other services have been ordered and confirmed by HOTEL PLAZA HANNOVER GMBH.
1.2 If the hotel requests a deposit or advance payment for the reservation and it is not paid within the agreed period, the reservation confirmation becomes void. If the guest is a merchant and is booking on behalf of guests/participants registered by them, they are responsible for the resulting obligations.
1.3 In case the reservation confirmation differs from the content of the booking, the content of the reservation confirmation becomes part of the contract, unless the guest objects immediately or at the latest upon acceptance of the services.
1.4 When registering multiple persons, groups, travel, seminar, and conference events, the hotel must be informed of the number of participants and, if applicable, participant lists up to 5 days before arrival or the event. Political events must be clearly marked during registration.
1.5 The provision of rooms, showcases, and other areas is subject to a charge. The transfer to third parties is only permitted with the consent of Hotel Plaza Hannover GmbH.
2 Check-in and Check-out
2.1 Unless otherwise agreed, check-in is not possible before 3:00 PM on the day of arrival, and check-out must be done by 11:00 AM on the day of departure. If the guest plans to check-out after 11:00 AM, they should inform the reception. If the hotel agrees, a half-day rate is charged for check-out until 6:00 PM and a full-day rate for check-out after 6:00 PM. For reserved rooms, the guest must arrive by 6:00 PM at the latest. If this does not happen, the hotel may allocate the rooms to other guests. This exception does not apply to prepaid reservations or reservations for which a voucher has been issued or a credit card number of an accepted credit card company has been provided.
3.1 The contractual scope of services provided by the hotel is based on the information in the brochure or the agreements made.
3.2 If the guest has booked full board and receives lunch on the first day, the hotel's service ends with breakfast on the day of departure; otherwise, it ends with lunch. Half board generally includes breakfast and dinner.
3.3 If the guest, for any reason, does not avail themselves of any of the meals, they are not entitled to a refund or reduction.
3.4 The prices stated in the brochure or other lists include service charges and the currently applicable value-added tax. If the applicable VAT rate changes during the contract period, the hotel is entitled to adjust the prices accordingly.
3.5 The tourist tax is not included in the hotel and package prices.
3.6 For events that exceed the agreed time, a service surcharge per employee is levied based on the hourly wage + ancillary costs + any night work surcharges.
4.1 Unless otherwise agreed, the payment is due upon arrival for reservations; otherwise, it is due upon the guest's departure.
4.2 For stays longer than 3 days, the hotel may issue an intermediate invoice.
4.3 If the guest fails to make payment on time, the hotel may terminate the agreement with immediate effect. The hotel reserves the right to claim further damages, including lost revenue from alternative rentals.
4.4 If the guest terminates their stay prematurely, they are still obliged to pay the remaining fee, unless they can demonstrate that the hotel failed to make an adequate attempt to re-rent the room.
4.5 The place of performance for the guest's payment obligations is the hotel's registered office. This also applies if the payment has been credited to the guest.
4.6 Payments made by credit card companies, checks, or bills of exchange are only considered as fulfilling obligations.
Cancellations of confirmed reservations are possible as follows:
5.1 Lodging for up to 14 persons
5.1.1 Packages: Cancellation is free of charge until 22 days prior to arrival. Between the 21st and 15th day before the scheduled arrival date, the hotel charges 50% of the package price; between the 14th and 4th day before arrival, 70% of the package price; and from the 3rd day before arrival, 80% of the package price. If the guest fails to show up for the package, 90% of the price becomes due.
5.1.2 Hotel rooms: Cancellation is free of charge until the 2nd day prior to arrival. For cancellations after the 2nd day before arrival or in case of no-show, the price for the first night becomes due. This does not apply during trade fairs or other major events in the region. In these cases, cancellation is free of charge until 30 days prior to arrival; otherwise, the hotel charges 90% of the accommodation costs for the booked period.
5.2 Lodging for 15 or more persons (group arrangements)
Cancellation is free of charge if done 30 days prior to arrival. If canceled between the 20th and 3rd day before arrival, 20% of the lodging or package price becomes due; and for cancellations within 3 days before arrival, 90% of the lodging or package price becomes due.
5.3 If the reservation includes more than 200 overnight stays, the above-mentioned deadlines are extended by 5 days each.
Cancellation of events (package rates):
I. Free cancellations are possible until 45 days before the start of the event.
II. Up to 30 days before arrival, the hotel reserves the right to charge 20% of the lost revenue.
III. For cancellations up to 15 days before the event date, a cancellation fee of 50% of the total amount is charged.
IV. For cancellations from 14 days before the event date, a cancellation fee of 80% of the total amount is charged.
V. In case of cancellation from 1 day before the start of the event or in case of non-attendance without prior cancellation, 100% of the lost revenue is charged.
Cancellation of events (room rental plus individual services):
I. Free cancellations are possible until 45 days before the start of the event.
II. Up to 30 days before arrival, the hotel reserves the right to charge 20% of the room rental costs.
III. For cancellations up to 15 days before the event date, a cancellation fee of 50% of the room rental costs is charged.
IV. For cancellations up to 15 days before the event date, a cancellation fee of 80% of the room rental costs is charged.
V. In case of cancellation from 1 day before the start of the event or in case of non-attendance without prior cancellation, 100% of the room rental costs are charged.
VI. The ordered food can be canceled free of charge until 2 days before the start of the event. Afterwards, 100% of the lost revenue is charged.
Changes to the number of participants and event time:
1. The contracting party is obliged to provide the hotel with the estimated number of participants upon ordering/confirmation. The final number of participants must be communicated to the hotel no later than five working days before the event to ensure proper preparation. A change in the number of participants by more than 5% requires the hotel's approval.
2. For services calculated based on the number of registered persons (such as hotel rooms, meals, and beverages), in the event of an increase in the number of participants on-site exceeding the registered and contractually agreed number, the actual number of present persons will be charged.
3. If the number of participants is reduced by more than 10%, the hotel is entitled to increase the agreed prices accordingly and may change the confirmed rooms, unless this cannot reasonably be expected from the contracting party.
4. If the agreed start or end times of the event are changed without the prior written consent of the hotel, the hotel may charge additional costs for personnel and equipment, unless the hotel is responsible for the change.
5. For events that extend beyond 11:00 PM, unless otherwise agreed, the hotel may charge personnel expenses based on individual proof from that time onwards.
Bringing Food and Beverages
As a general rule, the contracting party is not permitted to bring their own food and beverages to events. Exceptions are only possible by agreement with the hotel, in written form. In such cases, the hotel may charge a service fee to cover overhead costs.
6.1 The guest or the event organizer is liable to the hotel for any damages caused by them or their guests.
6.2 The hotel is not liable to the guest or the contracting party if the provision of services becomes impossible due to a strike or force majeure. In such cases, the hotel will make reasonable efforts to provide equivalent services.
6.3 The hotel's liability towards the guest is based on the provisions of the German Civil Code (BGB) (up to 100 times the room rate, maximum €3,500). However, for money and valuables in accordance with §702 BGB, the hotel's liability is limited to €800 unless the hotel or its staff is at fault or the valuables or money were handed over to the hotel for safekeeping with a receipt issued.
6.4 If the guest brings a car and parks it in a parking space provided by the hotel, the hotel's liability is limited to the coverage of its liability insurance.
6.5 For events, it is the responsibility of the contracting party to insure brought items against theft, damage, or destruction. The hotel disclaims any liability in this regard.
7.1 If the guest uses the assigned rooms for a purpose other than agreed, the hotel has the right to terminate the contract with immediate effect.
7.2 If the hotel has reasonable cause to believe that an agreement jeopardizes the smooth operation, safety, or reputation of the hotel or its guests, or in case of force majeure or internal unrest, the hotel may also terminate the contractual relationship with immediate effect.
7.3 The same applies if an organizer advertises without the hotel's consent in a newspaper that serves as an invitation to job interviews or sales events. In such cases, the hotel is entitled to the agreed compensation even in case of termination.
8.1 Animals may only be brought with prior approval from the hotel and subject to a surcharge. Animals are not allowed in public areas such as restaurants, bars, etc.
8.2 Wake-up calls, information, mail, and parcels are provided without obligation. The guest cannot derive any claims of any kind from these services.
8.3 Lost and found items will be sent upon request and at the guest's expense. The storage period is 6 months.
8.4 In the case of free transportation of the guest by the hotel, liability is limited in accordance with the motor vehicle insurance for personal and property damage.
8.5 For events, bringing food and beverages is generally not permitted. The decoration of event rooms requires a separate agreement, unless it only involves table decorations.
9.1 Corrections of errors as well as printing and calculation errors are reserved.
9.2 Verbal agreements become effective only after written confirmation by the hotel.
9.3 For any disputes arising from this contract and its performance, to the extent permitted by law, the registered office of the hotel shall be deemed agreed.
9.4 If any of the above provisions are invalid, this shall not affect the validity of the other provisions. In place of the invalid provision, a valid provision that comes closest to it shall apply.